Frequently Asked Questions

What is your refund policy?

All sales are final. Because our creations are handmade with love and care, we are unable to offer refunds or exchanges.

What forms of payment does Uncommon Pineapple accept?

We accept major credit and debit cards, Uncommon Pineapple gift cards, Klarna, Apple Pay, Affirm, and Afterpay.
Cash is accepted for in-person purchases only—please contact us for details.

Are candle scents offered in all sizes?

Most of our candles are available in 10 oz, with select scents offered in 4 oz and 16 oz sizes. As we transition away from 4 oz, availability may vary—check individual listings for current sizes.

How long do the candles burn?

4 oz candles: 20+ hours
10 oz candles: 40+ hours
16 oz candles: 60+ hours

For magical, even burns, allow candles to burn for no more than 3 hours at a time.

Are your products non-toxic?

Absolutely! Our candles and wax melts are made with 100% soy wax and phthalate-free, non-toxic fragrance oils. Everything is carefully chosen to create a clean, safe, and enchanting experience for your home.

How do I care for wax melts?

Wax melts are designed for use in a wax warmer to fill your space with fragrance. To care for them:

Only use in a dedicated wax warmer, never a candle flame
Allow the wax to fully melt before removing or handling
Avoid overheating the wax; follow your warmer’s instructions
When the scent fades, simply replace with a new melt
Typical lifespan: Wax melts can last 6–10 uses, depending on the size of your warmer and burn time

Handmade variations in color or design are part of their whimsical charm.

How do I care for my concrete trays?

Our hand-painted concrete trays are whimsical, durable, and sealed for protection. To keep them looking their best:

Wipe with a soft, dry or slightly damp cloth
Avoid soaking or harsh chemicals
Handle with care to prevent chips

Slight variations in color or texture are part of their unique charm—just like magic.

How do I care for my Aroma Bear?

Aroma Bears gently release fragrance over time. To care for yours:

Place in drawers, closets, cars, or nightstands
Avoid direct sunlight or high heat
Refresh the scent with a few drops of compatible fragrance oil if desired
Keep away from children and pets

Aroma Bears are fragrance-only and are not meant to be melted or heated.

How do I care for wax sachets?

Wax sachets provide subtle, flame-free fragrance. For best results:

Place in small spaces like drawers, closets, or bathrooms
Avoid direct heat or sunlight
Do not melt or burn
When scent fades, break into pieces and use in a wax warmer

Slight variations in design or color are normal—they’re part of the handmade charm.

Candle Safety & Wick Care

To keep your candles safe and magical:

Always burn on a heat-resistant surface, away from drafts, flammable materials, children, or pets
Trim the wick to ¼ inch before each burn to prevent soot, smoking, or uneven burning
Burn no longer than 3 hours at a time
Allow the wax to melt evenly across the surface to avoid tunneling
Never leave a burning candle unattended

Follow these steps to enjoy every enchanting glow safely.

Where can I find Uncommon Pineapple products in person?

You can find our products at:

Sun in Leo — Kent, Ohio
Nail The Vibe — Cuyahoga Falls, Ohio